Refund and Returns

Need to Make a Return: EMAIL Brandon.Santos@Built2Race.com 

(Unless its damaged from shipping see below)

All products are shipped out from one of the authorized supplier shipping locations. 

Customers are to NOT interact or attempt to conduct or dispute returns through VividRacing, if purchased through Built2 Automotive. Any unapproved returns will have refunds forfeited.

In the event a product arrives damaged to your location, please follow the steps listed below.  All damaged items must be reported to the shipping carrier immediately and you must notify Built2 Automotive within 48 Hours of receiving your order. If these steps are not followed, your shipment may be denied a damage claim and a refund.

If you received a shipment that is damaged (visibly or once you open the box), please do the following:

• IMMEDIATELY CONTACT US 
• Keep the product with its original packaging and box
• Make a list of the damaged or lost item(s)
• Email photos of shipping damage with shipping label
• Built2 Automotive will contact the shipper once we receive the email info above to schedule a pickup if needed.  
• DO NOT send it back to the return address without written approval from Built2 Automotive.

Once the product is received back and inspected, a replacement or credit will be issued.

An order that has shipped from our location or a supplier can not be cancelled, these are classified as returns.  Unfortunately once it has shipped restocking fees will apply if they are applicable.  Special order items, custom built items will not be able to be returned.  For this reason it is extremely important to check your invoice or order form. 

If a product is ordered and not wanted, the UNUSED item can be returned for up to a 25% restocking fee. In some cases, we may offer the ability to return the item to us for a lesser restocking fee and then keep the balance as a store credit.  To return an item, it must be in brand new condition with original packaging.  If the item cannot be resold or is a special order or custom made item, we cannot accept a return.  

Shipping is non refundable in either direction unless approved by Built2 Automotive. All items wanting to be return MUST be reported within 7 days of the tracking number delivery date. No items will be returnable after 7 days. All products shipped from the supplier warehouse are shipped via FedEx, UPS, or Freight and require a signature when delivered. Some packages shipped from the manufacturer may or may not require signatures for package release. FedEx, UPS, USPS, and DHL have package pick up locations if you are unable to sign for the package. 

If the package is returned to Built2 Automotive, supplier or manufacturer, you will be responsible for the return shipping costs and pay up to a 25% restocking fee if you choose to not have the item reshipped. These fees will be charged to your account on file or will be invoiced to you. 

Special Order Items
Some items may be special order specifically for the customer’s vehicle.  These items generally require a deposit or paid in full.  Once this deposit amount is notified to the customer and they agree to order the special order item, the deposit becomes non-refundable.  These special order items cannot be returned or resold.  Cancellations are not allowed on special order parts. 

International Shipping
No international shipping, at this time.

Built2 Automotive DOES NOT REFUND SHIPPING CHARGES.  If you modify, install, or alter the item in any form, we cannot accept it as a return.  We will not cover any expenses related to the product or installation, and you may be required to purchase a replacement.

In the event that the product you ordered is sent either incorrectly or processed wrong by Built2 Automotive, we will arrange for the package to come back to us and ship out a replacement.  We will evaluate the situation before we determine the shipment was incorrect.